Return & Refund Policy

At Rayu by Tatiwalas Gehna, every piece is crafted with care, and often made to order for a specific client. This policy explains how returns, refunds, and exchanges work for our fine jewellery, so you can shop with confidence and clarity.

Overview

Because our jewellery is handcrafted and frequently bespoke, our return policy is designed to be fair to both our clients and the artisans who create each piece. We encourage you to ask questions, request details, and confirm specifications before placing an order, so that your piece arrives exactly as you imagined.

Custom & Bespoke Orders

Custom, personalized, and made-to-order pieces are crafted specifically for you and are generally non-returnable and non-refundable. This includes designs created or modified to your specifications, adjusted dimensions, chosen stones, and any personalization. Once a bespoke order is confirmed and production has begun, it cannot be cancelled for a refund, as work and materials are committed to your piece.

Eligibility for Return

For eligible ready-to-wear pieces that are not custom or personalized, a return may be requested within 7 days of delivery. To qualify, the item must be unused, in its original and unaltered condition, and returned with its original packaging, tags, invoice, and any accompanying certificate. Items showing signs of wear, resizing, or damage after delivery are not eligible for return.

Non-Returnable Items

The following are not eligible for return or refund: custom and bespoke pieces, engraved or personalized items, any piece that has been altered or resized at the client's request, and earrings, which cannot be returned for reasons of hygiene. Pieces damaged through misuse, accident, or improper care after delivery are also excluded.

Refund Process

Where a return is approved, refunds are processed to the original payment method within a reasonable period, typically 7 to 14 business days after we receive and inspect the returned item. Please note that certain non-recoverable costs, such as making charges, and any applicable deductions, may be adjusted from the refund amount. Any charges levied by payment providers or banks are beyond our control.

Exchange Policy

For eligible ready pieces, we are happy to consider an exchange for another item of equal or greater value, subject to availability and to the same condition requirements as returns. Any difference in value will be settled at the time of exchange. Custom and personalized pieces are not eligible for exchange.

Damaged or Incorrect Items

We inspect every piece carefully before it leaves us. In the rare event that you receive an item that is damaged in transit or is not what you ordered, please contact us within 48 hours of delivery with photographs and your order details. We will work with you promptly to repair, replace, or otherwise resolve the matter at no additional cost where the fault lies with us.

How to Initiate a Return

To begin a return or exchange, please contact us by email at rayubytatiwalasgehna@gmail.com or on WhatsApp at +91 96642 67100 with your order details and reason for the request. Please do not ship any item back before receiving confirmation and instructions from us. We will guide you through each step to make the process smooth and secure.

Contact

For any questions about this Return and Refund Policy, reach us at rayubytatiwalasgehna@gmail.com or on WhatsApp at +91 96642 67100. We are always glad to help.